Are you a young person in crisis?

If it is an emergency, dial 999 and ask for an Ambulance

Alternatively, you can:

Contact your GP – to search for a GP in your area or to find the contact details for your practice, please see the GP section on NHS Choices

Go to your nearest Accident and Emergency department.

Call the NHS; 111 / 0845 4647 services free of charge from any phone and self-refer to The Well-being Service.

If you feel suicidal or feel like harming yourself or other people CALL: 999


The YoungMinds Crisis Messenger text service provides free, 24/7 crisis support across the UK. If you are experiencing a mental health crisis and need support, you can text YM to 85258

We know that finding the right support is important, especially if you need someone to talk to right now. We aim to connect every texter to a trained volunteer promptly to provide crisis help. They will listen to you and help you think more clearly, enabling you to know that you can take the next step to feel better.

How does it work?

The trained volunteer will introduce themselves, reflect on what you’ve said, and invite you to share how you’re feeling. You’ll text each other, only sharing what you feel comfortable with. By asking questions, listening to you and responding with support, they will help you think through your feelings until you both feel you are now in a calm, safe place. You might be signposted to other services so that you can continue to get support. 

Our Crisis Messenger service can help with urgent issues to better cope with life such as:

You can text us free and anonymously – although if the volunteer believes you are at immediate risk of harm, they may share your details with people who can provide support.  Use Crisis Messenger


If you’re under 19 you can confidentially call, chat online or email about any problem big or small.

Sign up for a free Childline locker. Can provide a BSL interpreter if you are deaf or hearing-impaired. 

Join the waiting room below to chat with a counsellor online about whatever’s worrying you.

Childline can help you in lots of ways:


see our SUICIDAL HELP AND ADVICE for more information and links for the following agencies

See our ADDICTION SUPPORT page for information and links for the following agencies



Technology plays an important role in how young people maintain their friendships and communicate with those closest to them.

Technology is no different from anything else a young person encounters. They will make mistakes, and we need to be able to support them through this and arm them with the right information, and empower them to make the right choices.

The internet is an amazing thing. It is almost the one-stop shop for everything. It is a supermarket, it is a university, it is a doctor, it is an entertainment hub.

Ultrasound pics, baby pics, the first day of school pics – Parents today have encouraged the use of technology and placed their child right in the middle of it all before they can even crawl in some instances.

Through research and discussions, parents have told us they want to know what their children are seeing and doing online. We’ve developed advice on what children SEE, SAY and DO online. It is an easy way to remember what your children may encounter online, and the potential challenges they may face.

Sharing, oversharing and your privacy:

From sandwich pics to soul-searching poetry, we share a lot of our lives online. How much is too much? And what should you say if someone wants information you’re not ready to share?

Some things to remember:


The service is available to 13–25 year olds who live, work or attend school/college in the District of St Albans (Harpenden, London Colney, Redbourn, St Albans, Sandridge and Wheathampstead). We work on a self-referral only basis, so promoting personal responsibility. We are a few minutes’ walk from the main shopping area in St Albans and provide a secure, warm and non-stigmatising environment. For clients who use wheelchairs or have mobility issues, we provide counselling sessions in a nearby building with full access facilities.


XenZone is a provider of online mental health services for children, young people and adults. Kooth, from XenZone, is an online counselling and emotional well-being platform for children and young people, accessible through mobile, tablet and desktop and free at the point of use.

For more information about XenZone, please visit XENZONE.COM. If you’re a parent looking for more information about Kooth, please EMAIL: PARENTS@XENZONE.COM


CALL: 0300 100 1234

We’re the UK’s largest provider of relationship support, and last year we helped over two million people of all ages, backgrounds, sexual orientations and gender identities to strengthen their relationships. 


Health for teens

We all have mental health just like we have physical health. The new Hertfordshire campaign aims to make it easier to talk about our mental health and seek help when needed.


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